Effective Date: 20th December 2024
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Welcome to Astrocrystal! These Terms and Conditions govern your use of our website and services. By accessing or purchasing from our website, you agree to comply with these terms. Please read them carefully.
1. Business Overview
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Astrocrystal offers customized crystal bracelets designed based on your name, date of birth, and Rashi. Every bracelet is made to order using original crystals tailored to meet your specific astrological requirements.
2. Ordering and Customization
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Customization: Bracelets are created uniquely for each customer based on the details you provide. Please ensure all information is accurate to avoid any discrepancies.
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Order Process: Orders are confirmed only after we receive full advance payment. Cash on Delivery (COD) is not available.
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Changes to Orders: Once an order is placed, modifications may not be possible due to the personalized nature of the product.
3. Payment Terms
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Advance Payment Only: Payments must be made in full at the time of order placement.
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Secure Payments: Payments are processed through secure methods listed on our website. Astrocrystal does not store your payment details.
4. Shipping and Delivery
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Shipping Partner: We use Indian Post to deliver orders.
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Delivery Timeline: Shipping times can take up to 7 - 9 working days from the date of dispatch. Delays may occur due to unforeseen circumstances.
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Tracking Information: Once your order is shipped, you will receive a tracking number for monitoring the delivery status.
5. Returns and Refunds
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Custom Products: As all items are customized specifically for each customer, returns are not accepted but you can Exchange within 7 days
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Defective or Damaged Items: If your product arrives damaged or defective, you must notify us within 24 hours of receiving the item. We will provide a replacement upon verification.
6. Product Authenticity
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Astrocrystal ensures that all crystals used are original and genuine. However, we do not guarantee specific results from the use of crystals, as they are subject to individual experiences and beliefs.
7. Limitation of Liability
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Astrocrystal is not responsible for:
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Misuse of our products.
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Delays caused by shipping providers.
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Results or outcomes from wearing the bracelet. Our liability is limited to the value of the product purchased.
8. Intellectual Property
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All content on the Astrocrystal website, including text, images, and designs, is the property of Astrocrystal. Reproduction or misuse of any content is prohibited without prior written permission.
9. Changes to Terms and Conditions
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Astrocrystal reserves the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website.
10. Governing Law
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These Terms and Conditions are governed by the laws of [Your State/Country], and any disputes will be subject to the exclusive jurisdiction of the courts in India.
